Frequently Asked Questions (IT Solutions)
Question 1: What types of IT solutions do you offer?
Answer: We offer a comprehensive range of services including cloud computing solutions, cybersecurity consulting, custom software development, network installation and management, and IT support and maintenance.
Question 2: How quickly can you resolve a critical technical issue?
Answer: For critical issues, we offer a guaranteed response time of 30 minutes for our premium clients, and aim to resolve most server-down issues within 4 hours, depending on the complexity.
Question 3: Do you provide 24/7 IT support?
Answer: Yes, our Tier 1 and Tier 2 support teams are available 24 hours a day, 7 days a week for monitoring and immediate emergency response through phone and email.
Question 4: What is your approach to data security and backup?
Answer: We implement a multi-layered security strategy including end-to-end encryption, regular penetration testing, and redundant cloud-based backups (following the 3-2-1 rule) to ensure maximum data integrity and rapid recovery.
Question 5: Can you help my business migrate to the cloud?
Answer: Absolutely. We specialize in seamless cloud migration to platforms like AWS, Azure, and Google Cloud, handling everything from initial assessment and planning to execution and post-migration optimization.
Question 6: How do you price your IT services?
Answer: We offer flexible pricing models: monthly retainer contracts for ongoing support, fixed-fee pricing for specific projects (like software development), and hourly rates for ad-hoc consulting.
Question 7: What technology stack do you use for software development?
Answer: Our main stacks include MERN (MongoDB, Express, React, Node.js) for web applications, and frameworks like Python/Django and .NET for enterprise-level backend solutions.